Frequently Asked Questions
Why wear Stride?
Stride is designed for ultimate comfort, optimal support and a fit that stays in place during every move, from intense sports to everyday use.
What makes Stride different from regular boxer shorts?
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How do I wash my Stride boxer shorts?
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Are Stride boxer shorts sustainably produced?
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Shipping & Delivery
Where will my order be shipped from?
All orders are shipped from our European warehouse.
When will I receive my order?
Delivery times vary by country. Please consult our shipping policy for estimated delivery times to your region. After shipping, you will receive an email with a tracking number and a link to track your order.
Where do we deliver?
We ship worldwide. Shipping costs and delivery times may vary by country.
If you're unsure whether we can ship to your country, please feel free to contact our team at info@stridewear.nl . We'll be happy to ensure your order is delivered!
What are the shipping costs?
Shipping costs are automatically calculated during checkout. Orders over €50 (NL) and €70 (BE, DE, LUX) are shipped free.
Are there import duties or additional charges for international orders?
Import duties, customs fees, or taxes may apply to orders placed outside the EU. These fees vary by country and are the responsibility of the customer. Unfortunately, we have no control over these surcharges.
If you choose not to pay customs charges and the shipment is returned to us, a shipping and handling fee will be deducted from your refund.
What if my package gets lost during shipping?
If your product is unexpectedly lost during shipping, please contact us at info@stridewear.nl . We'll handle the matter immediately and provide a quick resolution. Your satisfaction is our top priority, and we'll do everything we can to resolve any shipping issues quickly and efficiently!
Warranty
What should I do if I received a defective product?
Always check your order carefully upon receipt. If you discover a defect, damage, or the wrong item, please contact us immediately at info@stridewear.nl .
Your satisfaction is our top priority. We always provide a suitable and quick solution.
What if I want to return my order?
For hygienic reasons, opened or worn boxer shorts cannot be returned.
Unused boxer shorts in unopened, original packaging can be returned within 14 days.
Want to register a return? Contact us at info@stridewear.nl .
How do I submit a warranty claim?
For a warranty claim, please contact us at info@stridewear.nl .
Please include your order number, a clear description of the problem and photos of the defect.
Our team will assess your request as quickly as possible and provide a suitable solution.